GDPR Compliance

Last updated: September 2024

Our Commitment to GDPR

Petal-whale is committed to complying with the General Data Protection Regulation (GDPR) and ensuring that all personal data we process is handled in accordance with its principles. We respect your privacy and are dedicated to protecting your personal information.

Data Controller

For the purposes of the GDPR, Petal-whale is the data controller responsible for your personal data. If you have any questions about our GDPR compliance or wish to exercise your rights, please contact us using the details provided at the end of this page.

Lawful Basis for Processing

We process personal data on the following legal bases:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract
• Legitimate Interests: Where processing is necessary for our legitimate interests, provided these are not overridden by your rights and interests
• Legal Obligation: Where processing is necessary for compliance with a legal obligation

Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request a copy of the personal data we hold about you. We will provide this information free of charge within one month of receiving your request.

Right to Rectification

If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.

Right to Erasure

You have the right to request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Right to Object

You have the right to object to the processing of your personal data in certain circumstances, including processing for direct marketing purposes.

Right to Withdraw Consent

Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time.

Data Protection Measures

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

• Encryption of personal data where appropriate
• Regular testing and evaluation of the effectiveness of security measures
• Staff training on data protection and security
• Access controls to limit who can access personal data

International Transfers

We do not routinely transfer personal data outside the European Economic Area. If any transfer is necessary, we will ensure appropriate safeguards are in place to protect your data.

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.

Exercising Your Rights

To exercise any of your rights under the GDPR, please contact us at:

Petal-whale
47 Kensington Gardens Square
London, W2 4BA
United Kingdom
[email protected]

We will respond to your request within one month. If your request is complex or we receive a large number of requests, we may extend this period by a further two months, in which case we will inform you accordingly.

Complaints

If you are not satisfied with our response to your request or believe we are processing your personal data unlawfully, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.